Continental Aftermarket & Services GmbH processes your data within the scope of using SMY global Online-Shops in accordance with the applicable statutory provisions.


General Information

Personal data that you enter will be processed by Continental Aftermarket & Services GmbH for the purpose(s) stated below. Insofar it is necessary for the fulfilment of the purpose, the data may also be transferred to third parties affiliated with Continental Aftermarket & Services GmbH within the meaning of §§ 15 ff. (German) Stock Corporation Act and in accordance with the Binding Corporate Rules of Continental.


Processing of Data

Your data will be processed exclusively on the basis of the following data protection regulations (legal basis):

Data Processing (Purpose)

Legal Basis

Duration of Storage


Purchase processing /

handling of complaints

Contact / Interaction with Continental

(e.g. contact form, chat etc.)

Art. 6 para. 1 lit. a) EU GDPR (consent)

Art. 6 para. 1 lit. b) EU GDPR (performance of contract)

Art. 6 para. 1 lit. c) EU GDPR (legal obligation)

Your data will be processed with your consent until revocation, otherwise deleted after final processing of your request, provided that there are no legal storage obligations to the contrary. We assume final processing if it can be deduced from the circumstances that the matter in question has been conclusively clarified. Your data is automatically transferred and stored in a Customer Relationship Management (CRM) system. You will receive a separate e-mail from the CRM system with the option to object to the storage of the data, provided that there are no retention periods to prevent deletion.

Newsletter / advertising and marketing approaches / customer surveys

Art. 6 para. 1 lit. a) EU GDPR (consent)

Processed upon your consent, until your revocation or omission of purpose.



To ensure the above-mentioned data processing, we transmit data to the following service providers (hereinafter referred to as SERVICES):

Service Provider

Address / Location


Hanauer Landstraße 126-128, 60314 Frankfurt am Main, Germany

Adobe Systems Software

LTD 4-6 Riverwalk, Citywest Business Campus Saggart Dublin D24 Ireland

Amazon EU SARL

AWS eu-central-1 (Frankfurt), Germany

Microsoft Corporation

Walter-Gropius-Straße 5, 80807 München, Germany

Keycloak Single-Sign On


Serviceplan Köln GmbH & Co. KG, Haus der Kommunikation

Von-Werth-Straße 6, 50670 Köln, Germany


SERVICE PROVIDER will collect and process your personal data on our behalf (based on an adequate data processing agreement on the basis of EU standard contractual clauses).


Rights of the data subject(s)


It might be necessary to check according to local law whether additional country-specific regulations / rights of affected persons have to be considered.

We draw your attention to the fact that, as a data subject, you have the following rights in connection with the processing of your personal data in accordance to the EU - General Data Protection Regulation (EU GDPR):


  • Right to revoke your consent at any time acc. Art. 7 para. 3 EU GDPR
  • Right to be informed acc. 13 and Art. 14 EU GDPR
  • Right of access by the data subject acc. Art. 15 EU GDPR
  • Right to rectification acc. Art. 16 EU GDPR
  • Right to erasure acc. Art. 17 EU – GDPR
  • Right to restriction of processing acc. Art. 18 EU GDPR
  • Right to data portability acc. Art. 20 EU GDPR
  • Right to object at any time acc. 21 EU - GDPR
  • Right to lodge a complaint with a supervisory authority acc. Art. 77 EU GDPR

In case of compelling reasons for processing that outweigh your interests, rights and freedoms, or serve the assertion, exercise or defense of legal claims, the processing of personal data necessary for this purpose can take place despite your objection or request for deletion.


If you have any questions in this regard, feel free to contact our data protection officer:



Please send your revocation or requests regarding the exercise of the above listed rights in writing or by email to:

Continental Aftermarket & Services GmbH
Sodener Str. 9
65824 Schwalbach am Taunus


Protection of stored Data

Our company and our SERVICE PROVIDER(s) use technical and organizational security measures to protect the personal data you provide to us from manipulation, loss, destruction or access by unauthorized persons. The security measures are continuously improved and adapted according to the state of the art. Unencrypted data can possibly be viewed by third parties. For this reason, we would like to point out that no secure transmission can be guaranteed with regard to data transmission via the Internet (e.g. when communicating by unencrypted e-mail). Sensitive data should therefore either not be transmitted at all or only via a secure connection (SSL). You can determine the SSL status of the connection by looking at the address line of your browser ("https").


When you visit our website / web app, information can be stored on your computer in the form of a so-called cookie (small text files). Technically necessary cookies are only used to ensure the operation of the website. Further cookies (e.g. regarding the use of the website) are only set on the basis of your consent (see cookie policy). Furthermore, you can also set the acceptance of cookies via your browser settings. However, please note that in this case you may not be able to use all functions of this website / web app to their full extent. 


Google Analytics:

This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.

However, in the event that IP anonymisation is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area beforehand. Only in exceptional cases the full IP address will be transferred to a Google server in the USA and shortened there. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide further services to the website operator in connection with the use of the website and the Internet.

The IP address transmitted by your browser within the scope of Google Analytics is not merged with other Google data. Cookies are only set on our site on the basis of your consent. In addition, you can permanently prevent the storage of cookies by adjusting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link:



We embed videos on our website via iFraming. With iFrames, external content from third-party websites can be embedded and displayed in defined areas on our websites.Videos from the following third-party website are embedded on our website:

The website from which videos are embedded via iFraming is operated by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. After calling up the external content / videos, the external content / videos will be identified by the YouTube logo. The YouTube privacy policy can be found here [HYPERLINK / LINK TO ACTUAL YOUTUBE DP-DISCLAIMER].

If you visit one of our websites with embedded videos, your browser will not automatically connect to the server of the aforementioned website. By clicking on the embedded video, you agree to the communication with the aforementioned website and the setting of cookies by this website. After clicking on the embedded video, the information that you have visited our website is passed on to the aforementioned website operator and cookies are set on your computer by the aforementioned website.

If you are logged on to the aforementioned website during a visit to our website, the data transmitted will be assigned to your respective user account. If you want to prevent a website operator from linking information to your user account in this way, please log out of the aforementioned website before clicking on the respective video.

Even if you have not registered with the aforementioned website or are not logged in at the moment, there is still the possibility that your data will be saved by the operators of the aforementioned website after clicking on the notice. We have no influence on the setting of cookies by the operators of the aforementioned website, nor on the content and scope of the data that this website collects and uses. Please refer to the privacy policy of the aforementioned website for more information.